LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time engagement solutions that increase conversions and improve the customer experience, today announced the official launch of LP Marketer, a real-time data-driven targeting solution that intelligently delivers relevant, personalized content to website visitors at scale. LP Marketer supports a wide range of use cases that drive business results across the customer lifecycle.
To view Multimedia News Release, go to http://www.multivu.com/mnr/53539-liveperson-revolutionize-real-time-data-driven-personalization-lp-marketer
The Hertz Corporation (NYSE:HTZ), the world’s largest general use airport car rental brand, continues its legacy of innovation with the introduction of high-quality programs that positively impact the customer experience. Innovations include ExpressRent™ kiosks, which is the first large scale kiosk deployment in the U.S. using a live agent assistant via video chat, and express return (eReturn) service options.
To view Multimedia News Relase, go to http://www.multivu.com/mnr/51466-hertz-car-rental-expressrent-live-agent-kiosk-ereturn-express-return
Corporate Executive Board (CEB) (NYSE: EXBD), a leading research and advisory services firm, today announced the release of “The Challenger Sale: Taking Control of the Customer Conversation,” a new book that confirms companies are wasting precious time and money cultivating sales people who focus on building and maintaining relationships instead of teaching business insights—the number one attribute customers value in today’s complex selling environment. “The Challenger Sale” prescribes specific steps companies can take to develop a sales force of Challengers, which in a study of more than 6,000 sales reps, consistently outperformed other types of sales reps by nearly 15 percent.
To view Multimedia News Release, go to http://www.multivu.com/mnr/52980-corporate-executive-board-new-book-the-challenger-sale-dixon-adamson
Based on its recent analysis of the terminal automation market for the oil and gas industry, Frost & Sullivan recognizes Telvent DTN with the 2011 North American Frost & Sullivan Award for Customer Value Enhancement.
Terminal operations are a strategic arm of the oil and gas marketing value chain. Reliability, real-time data monitoring and control of terminals are required for owners to capitalize on market opportunities and increase revenues. Telvent DTN differentiates itself in the terminal automation market through user-friendly, critical features as well as unmatched customer service in the North American market.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/frostsullivan/52903/
Based on recent analysis of the video surveillance market, Frost & Sullivan has named Verint® a recipient of its 2011 North American Customer Value Enhancement Award for excellence in proactively delivering value to customers. Frost & Sullivan selected Verint for this prestigious award based on the company’s proven ability to provide advanced video intelligence solutions tailored to specific vertical markets, including retail, finance, and critical infrastructure, as well as to deliver significant added value via sophisticated analytics functionality that enables Verint customers to leverage security video to generate business intelligence.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/frostsullivan/51611/
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Lexmark and Perceptive Software secured a number of notable customer wins, two of which are highlighted by Managed Print Services (MPS) agreements, a rapidly growing enterprise services segment for Lexmark. Lexmark continues to drive results for its MPS customers in the form of infrastructure optimization, workflow solutions and proactive management of printer fleets and supplies, ultimately reducing costs.
Perceptive Software’s customer wins included two deployments of its award-winning ImageNow Enterprise Content Management (ECM) solution to automate business processes and drive efficiency in the education and utility sectors.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/lexmark/48228/
Verizon managers continue to step up to provide solid service on day five of a strike by the Communications Workers of America and the International Brotherhood of Electrical Workers, answering customers’ calls, performing general customer service and responding to an increasing number of incidents of sabotage.
The company’s call centers answered 91 percent of incoming calls on Wednesday, and Verizon management call centers have repaired dozens of acts of sabotage to its network facilities since Aug. 6. In the face of adverse conditions, Verizon managers continue to increase their productivity while focusing on restoring customers’ service.
To view Multimedia News Release, go to http://www.multivu.com/mnr/51704-verizon-responds-to-union-strike
The Yankee Group reports that companies that incorporate rich media into their communications see increased interaction with their content, stronger competitive positioning, higher-quality leads and greater customer loyalty. This is supported by our recent multimedia survey which revealed that press releases with multimedia content were viewed on average 77% more than text only releases.
To view Multimedia News Release, go to http://www.multivu.com/players/English/49792-PRNewswire-Visual-PR/
Telcordia, a global leader in the development of Mobile, Broadband and Enterprise communications software and services, announced today that it has been honored as the winner of the Aegis Graham Bell 2011 Award in the “Innovation in Telecom OSS/BSS” category for the company”s Telcordia® Converged Revenue Management solution. For the second consecutive year, Telcordia received this award for its work with the region's CSPs, enabling them to accelerate new customer and revenue growth in a highly competitive market.
To view Multimedia News Release, go to http://www.multivu.com/mnr/51269-telcordia-aegis-graham-bell-award-innovation-telecom-india/
Cicero Inc., a global leader in customer experience management and desktop integration, announced that it has released Cicero XM Discovery 2.1, adding application performance to its existing award-winning desktop activity monitoring and reporting product. Using Cicero XM Discovery, companies can capture and monitor desktop activities and application performance data to ‘find and fix’ process bottlenecks and technical problems across the enterprise. As pioneers in the idea of efforts analytics, empowering agents to give every customer the best experience, Cicero will continue to spotlight their theme of “Find and Fix” solutions for the contact center with a series of partnered events with Frost & Sullivan.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/cicero/51035/
As the economy regains momentum, it’s not a return to business as usual in the legal field. A just-released industry report from Robert Half Legal outlines how strategies developed during the downturn are now guiding the business and customer relationship management models for law firms and corporate legal departments.
The report, Best Practices for a New Era in the Legal Profession, is part of Robert Half Legal’s eleventh annual Future Law Office project, which also includes video interviews with leaders in the legal field, and is available at www.futurelawoffice.com.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/roberthalf/50677/
