At NV Energy, it’s all about the customer. Whether it’s delivering reliable service or providing innovative tools for managing energy use, NV Energy is committed to improving the customer experience.
We are making industry leading changes to how we interact and communicate with our customers. Our customers now benefit from a variety of options that help them manage their energy use and lower those household and business expenses. Imagine knowing what your energy bill is for every day of the month. Through our MyAccount portal on nvenergy.com, customers can access information like this to help them manage their energy use and make changes, if needed, to help conserve and lower their energy bill. This information includes whole-home energy usage data, weekly energy alerts and a bill-to-date.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7083431-nv-energy-reliability-gallery/
International Integrated Solutions, Ltd. (IIS) today announced that it has been recognized with an HP PartnerOne Award for Americas Solution Partner of the Year for Big Data at the 2015 HP Global Partner Conference.
The HP PartnerOne Solution Partner of the Year Award honors IIS for its achievements in Big Data in the Americas. IIS has cultivated a robust offering of Big Data Solutions and Analytical Technologies allowing business leaders to deliver a more personalized, relevant customer experience. IIS fully leverages these technologies both through unsurpassed expertise and close relationships with valued partners.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7485351-iis-hp-partnerone-award-big-data/
PR Newswire has successfully integrated media targeting, distribution, monitoring, reporting and ROI results into its Agility platform, providing users with an improved workflow and more comprehensive results. These are the latest updates as part of PR Newswire’s overall development strategy to make consistent enhancements to the Agility platform, driven almost exclusively by customer feedback.
To view the Multimedia News Release, go to http://www.multivu.com/players/uk/7469751-agility-platform-enhancements/
Cornell University’s School of Hotel Administration and eCornell have launched new on-demand training in service excellence targeting front-line employees. The training consists of eight online lessons, all of which are available 24/7, and is complemented by a Workshop Guide to promote onsite, face-to-face discussion and application of the online lesson concepts. The training explores the foundations of service delivery and empowers employees through practical tools that can be applied to any situation involving internal or external customers.
Service Excellence On-Demand Training provides groups and organizations with a straightforward framework to increase effectiveness for all customer interactions. It provides employees with the skills needed to connect service excellence concepts to the execution of their daily duties, tasks, and responsibilities. Individuals who successfully complete all eight lessons will receive a recognition of their achievement from Cornell University’s School of Hotel Administration.
To view the multimedia release go to:
http://www.multivu.com/players/English/7975651-cornell-university-service-excellence-training/
July Systems, industry leader in mobile experience and engagement cloud platforms, announced today the launch of Proximity MX - a Digital Customer Acquisition & Engagement Cloud for enterprises. Proximity MX digitally acquires, hyper targets and engages customers across multiple channels with contextual interactions at physical business locations while gathering actionable location insights.
The Proximity MX cloud platform provides huge customer relationship management value by enabling companies to deliver rich customer experiences and gain actionable insights at their physical business locations.
To view the multimedia release go to:
http://www.multivu.com/players/uk/7891851-july-systems-launch-proximity-mx/
TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced today that it has changed its name to TTEC (pronounced T-tec). With this new name, the company is affirming that it has successfully evolved to become an end-to-end strategic business partner in the design and delivery of world-class customer experience, engagement, growth, and digital trust and safety services.
To view the multimedia release go to:
https://www.multivu.com/players/English/8226851-cx-innovator-teletech-announces-name-change-to-ttec/
https://youtu.be/DUCQdHjLEfE With so much focus sometimes put on attracting new customers, it can be easy to overlook a valuable commodity: repeat customers. According to a recent article from Linkedin, “it costs six to seven times more to acquire a new customer than to retain an existing one.” With that in mind, here are six ways to keep customers coming back for more.
When the designers for the Scion C-HR Concept began their research, they were told by young urban creative customers, “Polarizing is ok. Boring is not.” That sentiment was evident today as the Scion C-HR Concept had its World Debut at the Los Angeles Auto Show.
With an iconic design that also incorporates functionality and sporty performance, the Scion C-HR Concept is much like Scion’s customer in that it strives to stand out from the crowd.
“Scion is known for doing things differently, and maybe even being a little weird,” said Scion Vice President Andrew Gilleland. “This C-HR Concept embraces that idea and wears it like a badge of honor. We couldn’t be more excited to add the production version to our line-up.”
The C-HR Concept is named for its Compact size and High Ride height. With four doors and a hatch for supreme functionality, it’s the perfect vehicle for “yuccies,” the young urban creatives who inspired the design.
To view the multimedia release go to:
http://www.multivu.com/players/English/7697651-los-angeles-auto-show-laas-2015/
Research from CEB (NYSE: CEB), a best practice insight and technology company and the creators of the Challenger™ Selling model, shows that 51 percent of customers who might be willing to buy from a supplier are not willing to advocate for them and help them get deals over the finish line. This is a direct result of the difficult, internal buying process. Unfortunately, sales organizations lack a true understanding of their customers and are unable to simplify the complexities of buying for them.
“Willingness to buy is not the same as willingness to advocate; suppliers need customers to advocate and fight for them to get deals done today,” said Brent Adamson, principal executive advisor at CEB and co-author of The Challenger Sale and The Challenger Customer. “In order to move past ‘good enough’ and ‘status quo,’ suppliers need to go beyond just understanding how customers interact with them, to gaining a thorough understanding of how they work, what is important to them and how they interact with each other.”
To view the multimedia release go to:
http://www.multivu.com/players/English/7427254-ceb-challenge-align-prescribe-b2b-sales-strategy/
The Halo Group is a marketing communications and branding agency that brings experts in business, branding, advertising and public relations together to work as a single team. Halo helps companies with every experience that a customer has with their brand. Halo’s work has been honored with some of the industry’s top awards; Telly, Webby, and Internet Advertising Competition Awards but, more important, these campaigns are building relationships around the globe.
To view the Multimedia News Release, go to: http://www.multivu.com/players/English/65928-thehalogrouppressroom/
Clayton, one of the largest builders of manufactured, modular and site-built homes combined in America, has released a series of videos that highlights the stories of its team members and their experiences working for the company over the years in their various job roles.
The “I am Clayton” video series shares the different steps it takes to help a customer achieve homeownership through the words of Clayton employees at every touchpoint. The series features testimonials from the real people who work day-in and day-out to contribute to building some of the best quality, affordable homes in the U.S. The videos cast team members who work in several different areas—from home builders to website developers—and allows them to tell their Clayton story in their own words.
To view the multimedia release go to:
http://www.multivu.com/players/English/7716459-clayton-homes-i-am-clayton-video-series/
At Bond No. 9, we keep secrets. Some of them, we’ll never divulge—like the formulas for our celebrated, award-winning eaux de parfum, and customer secrets that are, ahem, totally safe with us. But then we’ve got other secrets that are too irresistible not to be shared.
Our inimitable free refill program, for instance. Quietly in operation since 2007, it’s whispered about among the most passionately committed of our loyal cognoscenti and connoisseurs. So popular is this semiannual event that many Bond No. 9 aficionados use the opportunity to stock up on as-yet untried scents.
To view the multimedia release go to:
https://www.multivu.com/players/English/8105251-bond-no-9-2017-free-full-size-perfume-refill-program/
