https://youtu.be/q99R4eCNneY Website visitors are more likely to become buying customers if you have live chat, according to a recent survey that found that “31% of online shoppers said they would be more likely to buy after having a live chat conversation”. That means you have the chance to increase conversions by almost one-third simply by adding live chat to your customer support benefits. Watch this video for 6 powerful ways Rhino Support Live Chat will make your life easier.
Volvo Cars today declares an end to a problem faced daily by drivers around the globe: a lack of suitable and functional storage space inside their car. With its innovative approach inside the new XC40 small city SUV, set to be launched in the coming weeks, Volvo Cars takes the lead in the small premium SUV segment in terms of space, storage and all-round functionality.
The highly anticipated XC40 from Volvo Cars will complete the company’s SUV line-up that also features the top-of-the-range large XC90 and the mid-sized XC60.
As part of the XC40’s development phase, Volvo Cars’ customer research team spent considerable time investigating how city dwellers around the globe use their car on a daily basis – and, more importantly, how they store their belongings in their cars. Customers were also asked how they would like to see the interiors of their cars improved.
To view the multimedia release go to:
https://www.multivu.com/players/uk/8163951-end-clutter-volvo-cars-XC40-small-SUV/
Clayton, one of America’s largest homebuilders, today announced it has acquired Gallatin, Tenn.-based Goodall Homes, a builder of new single-family homes, townhomes and condominiums since 1990. Goodall is the second site-built housing company to become part of Maryville-based Clayton, a subsidiary of Warren Buffett’s Berkshire Hathaway. Clayton acquired Atlanta-area builder Chafin Communities last fall.
Clayton, through its site-building group, Clayton Properties, entered the site-built housing market to expand its portfolio of housing options to homebuyers. The acquisition of Goodall Homes includes approximately 3,600 lots and 180 homes under construction in a five-county area in Middle Tennessee. Goodall Homes closed 436 homes last year.
“Adding great builders like Goodall to our team is exciting,” stated Clayton home building group President, Keith Holdbrooks. “As we continue to grow and expand into the site-built market, it is important to partner with teams that share our culture of providing an excellent customer experience.”
To view the multimedia release go to:
http://www.multivu.com/players/English/7716454-clayton-acquires-goodall-homes/
https://youtu.be/vhIQe-ZmPiQ Excellent customer service is the key to attracting and retaining customers. There’s some truth in “the customer is always right” – or at least making them feel they are by giving them exemplary customer service. One powerful way to let customers know you value them and their time is by offering live chat support.
Blu® Homes, Inc. (“Blu”), the leading builder of premium prefab homes, today announced the launch of its first rewards program. Find more information at www.bluhomes.com/rewards.
The rewards program, which launches November 26th, is open to anyone who loves the premium quality, award-winning design and superior convenience that Blu Homes offers. By sharing the rewards program through email and favorite social networks, participants can earn rewards as their friends move through the homebuying process. Rewards program participants can earn over $4,000 per referral and can redeem their rewards for Visa gift cards, Whole Foods Gift Cards, and Blu Homes Purchase Credit. Blu Homes will also be launching an exclusive realtor rewards program in early 2014.
To view Multimedia News Release, go to http://www.multivu.com/mnr/53072-blu-homes-introduces-first-customer-rewards-program
Johnson Controls, a global multi-industrial company, is constantly focusing on improving the future of car seating. Thinking ahead, Johnson Controls will present its seating demonstrator vehicle SD15 to customers and media at the 66th Frankfurt Autoshow. The SD15 features a simulated vehicle environment with a focus on first- and second-row seating while addressing the three automotive megatrends from a seating perspective: autonomous driving, lightweight, and increasing customer demands towards individualization and style for future urban mobility.
“The SD15 is based on extensive proprietary research conducted by Johnson Controls that explored what consumers expect as car seating in 2020 and beyond,” said Beda Bolzenius, president of Johnson Controls Automotive Experience. “The driver side demonstrates superior comfort and the passenger side showcases features that maximize cargo capacity and interior flexibility.”
To view the multimedia release visit:
http://www.multivu.com/players/uk/7592351-johnson-controls-new-SD15-seating-vehicle/
DocuSign, Inc. (DocuSign®) launched its DocuSign Winter ’15 Release, which includes an improved signing experience based on customer feedback from focus groups, usability studies, user testing and more. DocuSign’s new signing experience features both visual and interaction design enhancements that reflect the company’s commitment to customer-centric product innovation, www.docusign.com/docusign-winter-15-release.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7312253-docusign-winter-15/
At NV Energy, it’s all about the customer. Whether it’s delivering reliable service or providing innovative tools for managing energy use, NV Energy is committed to improving the customer experience.
We are making industry leading changes to how we interact and communicate with our customers. Our customers now benefit from a variety of options that help them manage their energy use and lower those household and business expenses. Imagine knowing what your energy bill is for every day of the month. Through our MyAccount portal on nvenergy.com, customers can access information like this to help them manage their energy use and make changes, if needed, to help conserve and lower their energy bill. This information includes whole-home energy usage data, weekly energy alerts and a bill-to-date.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7083431-nv-energy-reliability-gallery/
Cornell University’s School of Hotel Administration and eCornell have launched new on-demand training in service excellence targeting front-line employees. The training consists of eight online lessons, all of which are available 24/7, and is complemented by a Workshop Guide to promote onsite, face-to-face discussion and application of the online lesson concepts. The training explores the foundations of service delivery and empowers employees through practical tools that can be applied to any situation involving internal or external customers.
Service Excellence On-Demand Training provides groups and organizations with a straightforward framework to increase effectiveness for all customer interactions. It provides employees with the skills needed to connect service excellence concepts to the execution of their daily duties, tasks, and responsibilities. Individuals who successfully complete all eight lessons will receive a recognition of their achievement from Cornell University’s School of Hotel Administration.
To view the multimedia release go to:
http://www.multivu.com/players/English/7975651-cornell-university-service-excellence-training/
TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced today that it has changed its name to TTEC (pronounced T-tec). With this new name, the company is affirming that it has successfully evolved to become an end-to-end strategic business partner in the design and delivery of world-class customer experience, engagement, growth, and digital trust and safety services.
To view the multimedia release go to:
https://www.multivu.com/players/English/8226851-cx-innovator-teletech-announces-name-change-to-ttec/
For decades, drivers have been accustomed to accessing and driving cars with physical keys. But no longer. In a ground-breaking move for the automotive industry, Volvo Cars plans to become the world’s first car manufacturer to offer cars without keys from 2017.
Volvo customers will be offered an application for their mobile phones to replace the physical key with a digital key. The innovative Bluetooth-enabled digital key technology, will offer Volvo customers far more flexibility, enabling them to benefit from entirely new ways to use and share cars.
The new Volvo app enables the digital key on the customer’s mobile phone to do everything a physical key currently does, such as locking or unlocking the doors or the boot and allowing the engine to be started.
This new technology will also offer customers the possibility to receive more than one digital key on their app allowing them to access different Volvo cars in different locations – according to their changing mobility needs.
To view the multimedia release go to:
http://www.multivu.com/players/uk/7761852-volvo-phone-as-key/
International Integrated Solutions, Ltd. (IIS) today announced that it has been recognized with an HP PartnerOne Award for Americas Solution Partner of the Year for Big Data at the 2015 HP Global Partner Conference.
The HP PartnerOne Solution Partner of the Year Award honors IIS for its achievements in Big Data in the Americas. IIS has cultivated a robust offering of Big Data Solutions and Analytical Technologies allowing business leaders to deliver a more personalized, relevant customer experience. IIS fully leverages these technologies both through unsurpassed expertise and close relationships with valued partners.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7485351-iis-hp-partnerone-award-big-data/
