Cicero Inc., a global leader in customer experience management and desktop integration, announced that it has released Cicero XM Discovery 2.1, adding application performance to its existing award-winning desktop activity monitoring and reporting product. Using Cicero XM Discovery, companies can capture and monitor desktop activities and application performance data to ‘find and fix’ process bottlenecks and technical problems across the enterprise. As pioneers in the idea of efforts analytics, empowering agents to give every customer the best experience, Cicero will continue to spotlight their theme of “Find and Fix” solutions for the contact center with a series of partnered events with Frost & Sullivan.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/cicero/51035/
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FileMaker today announced a new version of its development platform that speeds creation of custom solutions that run on iPad, iPhone, Windows, Mac and the web. FileMaker 14 brings point-and-click simplicity to automating business processes, delivering desktop-style application functionality to mobile web browsers and providing productive, engaging experiences on desktops, iOS devices and mobile web browsers.
The announcement coincides with the 30th anniversary of FileMaker software. FileMaker was the brainchild of a bootstrapped startup founded in Massachusetts by four entrepreneurs intent on creating easy-to-use database software.
To view the Multimedia News Release, go to http://www.multivu.com/players/English/7318353-filemaker-platform-14/
