https://youtu.be/3RlNwcwu06M If your website visitors have a question or concern while browsing your site, have you made it easy for them to get in touch with you? More and more companies are offering online live chat customer support so website visitors won’t click away frustrated without buying. One of the top products out there, in our opinion, for communicating online in real-time with customers is Rhino Support’s live chat system. Here’s the lowdown on some of the features we love the best.
Money 20/20 Conference – Broadridge Customer Communications, North America’s premier customer communications company and part of Broadridge Financial Solutions, today launched the Broadridge Communications Cloud℠ at Money 20/20. Using patented technology and analytics, the Broadridge Communications Cloud connects Broadridge’s current network of more than 900 brands, 138 million recipient households, and five billion annual communications, to a network of 10 digital channels consumers already use, including Amazon, Dropbox and Evernote.
Companies in banking, brokerage, credit card, healthcare, insurance, mutual fund, telecommunications, utilities and other consumer-facing industries can use the Broadridge Communications Cloud to distribute essential customer communications. These forms of communications include bills, statements, healthcare explanations of benefits, regulatory and tax documents, and can now be shared through any of 10 digital channels, based on consumer preference.
To view the multimedia release go to:
http://www.multivu.com/players/English/7950951-broadridge-communications-cloud/
Cornell University’s School of Hotel Administration and eCornell have launched new on-demand training in service excellence targeting front-line employees. The training consists of eight online lessons, all of which are available 24/7, and is complemented by a Workshop Guide to promote onsite, face-to-face discussion and application of the online lesson concepts. The training explores the foundations of service delivery and empowers employees through practical tools that can be applied to any situation involving internal or external customers.
Service Excellence On-Demand Training provides groups and organizations with a straightforward framework to increase effectiveness for all customer interactions. It provides employees with the skills needed to connect service excellence concepts to the execution of their daily duties, tasks, and responsibilities. Individuals who successfully complete all eight lessons will receive a recognition of their achievement from Cornell University’s School of Hotel Administration.
To view the multimedia release go to:
http://www.multivu.com/players/English/7975651-cornell-university-service-excellence-training/
TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced today that it has changed its name to TTEC (pronounced T-tec). With this new name, the company is affirming that it has successfully evolved to become an end-to-end strategic business partner in the design and delivery of world-class customer experience, engagement, growth, and digital trust and safety services.
To view the multimedia release go to:
https://www.multivu.com/players/English/8226851-cx-innovator-teletech-announces-name-change-to-ttec/
Concentrix today confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun.
The transaction makes Concentrix the second largest global provider of customer engagement services and enhances the company’s ability to deliver even greater transformation services to impact clients. The new combined Concentrix organization will provide services in more than 70 languages from approximately 275 locations in 40+ countries across 6 continents. Follow @Concentrix on Twitter, LinkedIn, Facebook, YouTube, and Instagram.
Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent, guiding them through automated steps to resolve complex self-service requests, delivering personalization at scale. Customer support agents can now spend their time working on complex tickets that require a human touch while Assist handles the common, repetitive tickets.
To view the multimedia release go to:
https://www.multivu.com/players/English/8334251-solvvy-assist-ai-customer-support-platform/
Kevin and Janice press their luck when they first come across The World for a Dollar deal.
http://www.lastminutetravel.com/world-for-a-dollar.aspx
THE WORLD FOR A DOLLAR
15 Minutes a day
15,000 Hotels
$1 a Night
https://exodraft-heatrecovery.com/heat-recovery-in-industry/
https://exodraft-heatrecovery.com/
With 7 production facilities located in both Denmark and Sweden, DOT is the leading Nordic full-service supplier of metal surface treatment.Today, we are visiting DOT in Køge, Denmark, where they specialize in hot-dip galvanization.
On top of the savings and operative benefits, DOT has the ability, using exodraft’s Trendlog system, to assess remotely, via a computer, the efficiency of their heat recovery system as well as monitor, in real time, its generated energy savings.
Heat recovery is simply good common sense and benefits both the economy, operations as well as the environment.
Visit http://exodraft-heatrecovery.com to learn more about how to recover your waste heat and contact us today for a free assessment.
A new advertising campaign for Esurance, the direct-to-consumer personal auto insurance company, debuts nationally today. It showcases an updated brand identity and introduces an ensemble cast representing the dedicated employees of Esurance. The campaign launch is the result of the company's partnership with Duncan/Channon. Esurance selected the creative agency last fall to update its brand positioning and advertising.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/esurance/38077/
Now entering its seventh year, diane magazine, published by Rodale Custom Content & Marketing on behalf of Curves fitness clubs for women, has now touched the lives of more than six million women.
To view Multimedia News Release, go to http://www.multivu.com/players/English/45110-rodale-marketing/
http://bestcrmsoftware.com.au Looking after your customers is the best way to ensure long term profitability. Microsoft Dynamics is the global choice backed by the best. Integrating with Outlook and completely scaleable. Make your CRM software your own. Installed or cloud based service. Click the link to find out more.
